Shipping Policy
Shipping Policy
At Moto Gears Pitstop, we are committed to providing a seamless and reliable shipping experience for our customers. Please read our shipping policy carefully to understand how we handle the shipment of your orders.
Order Processing Time:
- Orders are typically processed and dispatched within 1 business days of receiving payment confirmation.
- During peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your patience and understanding during such times.
Delivery Methods:
- We partner with reputable courier services to ensure timely and secure delivery of your orders.
- Deliveries are made between 1 to 3 days from Monday to Friday, excluding weekends and public holidays.
- Please note that delivery times may vary depending on your location and external factors beyond our control, such as weather conditions and customs clearance.
Shipping Charges:
- Shipping charges are calculated based on the weight of your order, destination, and selected shipping method.
- We offer free shipping on orders exceeding a certain amount. Please refer to our website for current shipping promotions and eligibility criteria.
Tracking Your Order:
- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
- You can track the status of your shipment using the provided tracking number on the courier service’s website.
Delivery Address:
- Please ensure that the shipping address provided during checkout is accurate and complete to avoid delivery delays or returns.
- We are not responsible for orders delivered to incorrect addresses provided by the customer. Additional charges may apply for re-delivery or address corrections.
International Shipping:
- We offer international shipping to select countries. Shipping fees and delivery times may vary for international orders.
- Customs duties, taxes, and other import charges may apply to international orders, which are the responsibility of the recipient.
Delivery Acceptance:
- All deliveries must be signed for upon receipt. The signature serves as confirmation of delivery and acceptance of the order.
- If you are unavailable to receive the delivery, a delivery attempt notification will be left, and you may need to arrange for re-delivery or pick up the order from the designated courier location within the specified timeframe.
Damaged or Lost Shipments:
- In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately for assistance.
- We will work with the courier service to investigate the issue and resolve it promptly, either by arranging for a replacement or issuing a refund.
Contact Us:
- If you have any questions or concerns regarding our shipping policy or the delivery of your order, please don’t hesitate to contact our customer service team at [motogears6@gmail.com +91 77954 69957 ].
By placing an order with Moto Gears Pitstop, you agree to abide by the terms and conditions of our shipping policy. We strive to provide a smooth and efficient shipping experience for every customer, and your satisfaction is our top priority.